Our Money-Back Guarantee
For residents of Australia and New Zealand seeking Croatian citizenship by descent, we ensure a simple, clear guarantee: if your application is denied, we refund 100% of our service fee.
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Our Guarantee
If your Croatian citizenship application from Australia or New Zealand is denied, we will refund 100% of our service fee.
Note: This overview is for informational purposes. The signed service contract governs the legal terms of our money-back guarantee.
Eligibility Requirements
To qualify for a refund, clients in Australia and New Zealand must:
- Submit all requested documents promptly
- Pay government fees directly to the Croatian embassy/consulate
- Cover document, apostille, and translation fees
- Respond to our requests and cooperate with our team
When Refunds Do Not Apply
Refunds will not be issued if your application is denied due to:
- Incorrect or incomplete information provided
- Failure to pay required government or document fees
- Criminal record issues
- Military service obligations (yours or ancestors)
- Changes in Croatian citizenship law after your case begins
How to Claim Your Refund
- Step 1: Notify us in writing within 30 days of receiving your denial notice.
- Step 2: We will verify your eligibility within 30 days.
- Step 3: Eligible refunds are issued within 30 days.
Covered vs Not Covered
| Covered | Not Covered |
|---|---|
| Full service fee for Australian & New Zealand clients | Government, document, apostille, and translation fees |
Legal Notice
This overview provides general information for clients in Australia and New Zealand. The signed service contract contains all specific terms, conditions, exclusions, and procedures. In case of conflict, the signed contract governs our legal relationship.